If you have not received confirmation of your reservation, you may have entered your email address incorrectly. In this case, contact Customer Service.
The recommendation is to travel at the reserved time. If you arrive late, you can board at the next available time as long as there are places available.
In case of a cancellation of the service on our part, you can change the date/time of your trip without any extra costs.
If it is not possible for you to travel at another time, you can request a full refund for the affected journeys.
If it is a schedule change, as long as it is reasonable, there is no refund option. If this change interferes in any way with your trip, contact Customer Service and they will be happy to help you in the best way possible to solve your situation.
Of course! You can board with your pets at no extra cost. We do recommend that in the case of dogs, and especially if they are large/medium breeds, they wear a muzzle and must be on a leash/carrier at all times. At no time can they be loose on board.
If you wish to board a motorcycle, you can do so upon request for space availability at no cost.
We also recommend that you check the page http://formentera.eco and review the conditions to be able to enter Formentera since depending on the moment there are limitations on vehicle entry.
If your motorcycle is rented, please check your contract.
