Frequently asked questions about the tourist line
To contact customer service, you can do so via email or phone/WhatsApp:
No, it is not necessary to print your reservation. You can show your reservation on your mobile device to our staff.
Yes, you can change the details of your reservation by paying a management fee of €5 per passenger and trip.
If you have purchased an open ticket, you can board at any available time as long as there is availability. If you have reserved a specific time, it must be respected.
The recommendation is to respect the reserved time. If you arrive early or late, you can board at the next available time as long as there is availability.
No, departures from Figueretas and Playa d'en Bossa are considered tourist excursions, so the round trip must be made on the same day.
For this same reason, it is not possible to make a one-way trip only.
In this case, you lose your ticket. If you have purchased a round-trip ticket, you can use the return without any problem as you have reserved it.
All reservations made on our site are final without cancellation. If you need to change the dates, you can do so by contacting Customer Service.
In case of a service cancellation on our part, you can change the date/time of your trip at no extra cost.
If it is not possible for you to travel at another time, you can request a full refund for the affected trips.
If it is a schedule change, as long as it is reasonable, there is no option for a refund. If this change interferes with your trip in any way, contact Customer Service and they will be happy to help you in the best possible way to resolve your situation.
We recommend being at least 20 minutes before the scheduled departure time.
To depart from the beaches, you should go to one of the following points:
You must go to the departure point for which you have made the reservation.
It is not possible to board at the port of Ibiza city if you have made a reservation to depart from Figueretas or Playa d'en Bossa as they are independent lines.
If you want to change the boarding point, contact Customer Service.
In the case of departure from Figueretas or Playa d'en Bossa, it is not allowed to board with luggage beyond a backpack, beach bag, beach umbrella... Everything you need to spend the day.
This is because departures from the beaches to Formentera are considered tourist excursions.
Due to the type of boats and the characteristics of the docks, it is not possible to board with cars or motorcycles.
To bring your bicycle, we recommend, especially if traveling in groups, that you check with us.
Of course you can! You can board with your pets at no extra cost. We recommend that in the case of dogs, and especially if they are medium/large breeds, they wear a muzzle and are always on a leash/carrier. They cannot be loose on board at any time.
Our recommendation is that, when traveling with animals, you depart from the port of Ibiza for the well-being of your four-legged friend, as departing from the beaches can be more stressful for them.
Playa d'en Bossa: Near the dock, there is free parking available. Also, you can park for free throughout the area within a 10-minute walk.
Figueretas: The Figueretas area is all metered parking with a maximum time of two hours, after which you must renew. If you come by car, we recommend boarding at Playa d'en Bossa. You can also park for free in the area of the multiplex cinemas.