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Política de cookies EN

Cookies policy

A Cookie is a file that is downloaded to your computer when accessing certain web pages. Cookies allow a web page, among other things, to store and retrieve information about the browsing habits of a user or their equipment and, depending on the information it contains and the way in which you use your equipment, they can be used to recognize to user.
Cookies are essential for the operation of the Internet, providing innumerable advantages in the provision of interactive services, facilitating navigation and usability of our website.
The information we provide below will help you understand the different types of cookies:

 

TYPE OF COOKIES

ACCORDING TO THE ENTITY THAT MANAGES THEM
OWN COOKIES: Are those that are collected by the editor itself to provide the service requested by the user.
THIRD PARTY COOKIES: These are those that are collected and managed by a third party, therefore, they cannot be considered their own.

ACCORDING TO THE PERIOD OF TIME THAT THEY REMAIN ACTIVATED
SESSION COOKIES: They collect data while the user browses the web in order to provide the requested service.
PERSISTENT COOKIES: They are stored in the terminal. The information obtained will be used by the person responsible for the cookie in order to provide the requested service.

ACCORDING TO ITS PURPOSE
TECHNICAL COOKIES: They are necessary for proper web browsing.
PERSONALIZATION COOKIES: They allow the application of their own characteristics for the user's navigation through the website (eg language).
ANALYSIS COOKIES: They allow the provider to analyze the navigation carried out by the user, in order to keep track of the use of the web page, as well as to carry out statistics on the most visited content, number of visitors, etc.
ADVERTISING COOKIES: They allow the editor to include advertising spaces on the web, according to the content of the web itself.
BEHAVIORAL ADVERTISING COOKIES: They allow the editor to include advertising spaces on the website according to the information obtained through the user's browsing habits.

According to the provisions of article 22.2 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE), Playa Den Bossa Cruises informs of the cookies used on our website:


Cookies are essential for the operation of the Internet, providing innumerable advantages in the provision of interactive services, facilitating navigation and usability of our website.
The information we provide below will help you understand the different types of cookies:

TYPES OF COOKIES
  Own cookies Third party cookies Session cookies Persistent cookies
Technical cookies X   X  
Personalization cookies        
Analysis cookies X   X  
Advertising cookies        
Behavioral advertising cookies  

 

Google Analytics: Stores cookies to be able to compile statistics on the traffic and volume of visits to this website. By using this website you are consenting to the processing of information about you by Google. Therefore, the exercise of any right in this regard must be done by communicating directly with Google. Google Analytics cookies are stored on servers located in the United States and you agree not to share it with third parties, except in cases where it is necessary for the operation of the system or when the law requires it to do so. According to Google, it does not store your IP address. Google Inc. is a company adhered to "Privacy Shield" (privacy shield) that guarantees that all data transferred will be treated with a level of protection in accordance with European regulations. You can consult detailed information in this regard through the following link: https://support.google.com/analytics/answer/6004245. If you wish, you can use the Google Analytics Disabling Add-on for browsers through whose instructions you can reject the analytical cookies of said service in all browsers. You can find more information about it at the following link: https://tools.google.com/dlpage/gaoptout


Likewise, Playa Den Bossa Cruises informs the user that they have the possibility of configuring their browser so that they are informed of the reception of cookies, being able, if they wish, to prevent them from being installed on their hard drive.
Below we provide the links of various browsers, through which you can make this configuration:

Firefox from here: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
Chrome from here: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
Explorer from here: http://windows.microsoft.com/es-es/internet-explorer/delete-manage-cookies#ie=ie-10
Safari from here: https://support.apple.com/kb/ph17191?locale=es_ES
Operate from here: https://help.opera.com/en/latest/web-preferences/#cookies

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FAQs Regular Line Ibiza Formentera

FAQs Regular Line Ibiza Formentera

Frequently asked questions about going from Ibiza to Formentera

I need to contact Customer Service:

To contact customer service you can do so via email or phone/whatsapp:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Whatsapp/Phone: +34 644 28 44 96
Do I need to print my reservation?

No, it is not necessary, You can show your reservation on your mobile device to our staff.

I have not received confirmation of my reservation, what should I do?

If you have not received confirmation of your reservation, you may have entered your email address incorrectly. In this case, contact Customer Service.

Can I change the date or time of my reservation?

Yes, you can change the date or time by paying an procesing fee of €5 per passenger per trip.

Can I travel at any time?

If you have purchased an open ticket, you can board at any available time as long as there are seats available.

I have booked a fixed time. Can I board at another time?

The recommendation is to travel at the reserved time. If you arrive late, you can board at the next available time as long as there are places available.

What happens if I arrive late and there are no more places available at another time, or there is no other boat later?

In this case you lose your ticket. If you have purchased a round-trip ticket, you can use the return ticket without any problem as you booked.

Can I cancel my reservation?

All reservations made on our site are final without cancellation. If you need to change the dates, you can do this by contacting Customer Service.

I have received a cancellation/schedule change notification. What should I do?

In case of a cancellation of the service on our part, you can change the date/time of your trip without any extra costs.

If it is not possible for you to travel at another time, you can request a full refund for the affected journeys.

If it is a schedule change, as long as it is reasonable, there is no refund option. If this change interferes in any way with your trip, contact Customer Service and they will be happy to help you in the best way possible to solve your situation.

How much time in advance should I show up at the boarding point?

We recommend arriving at least 20 minutes before the scheduled departure time.

Where is the boarding point?

To leave from the port of Ibiza you must go to the port in Ibiza town:  https://goo.gl/maps/JoFExZVTMJYZs3Ef8

Can I board on any spot?

You must go to the departure point for which you have made the reservation.

 It is not possible to board in Figueretas or Playa d'en Bossa if you have made a reservation to depart from Ibiza as they are independent lines.

 If you want to change the boarding point, contact Customer Service.

Can I bring luggage on board?

Of course! No problem at all..

Can I board with animals? Does it have any cost?

Of course! You can board with your pets at no extra cost. We do recommend that in the case of dogs, and especially if they are large/medium breeds, they wear a muzzle and must be on a leash/carrier at all times. At no time can they be loose on board.

Can I board with a car?

Due to the characteristics of our boats, cars cannot be boarded.

Can I board with a motorcycle?

If you wish to board a motorcycle, you can do so upon request for space availability at no cost.

 We also recommend that you check the page http://formentera.eco and review the conditions to be able to enter Formentera since depending on the moment there are limitations on vehicle entry.

 If your motorcycle is rented, please check your contract.

Can I bring my bicycle?

No problem! We only recommend that you contact us if you are traveling in groups with a certain number of bicycles.

Where can I park my vehicle?

It is not possible to park your vehicle inside the port. To park you have several options:

 Car:

 

Motorcycles:

  • In the streets next the port there are several parking areas enabled for parking.