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Written by Juan on . Posted in Cruceros aquabus.

Dalt Vila and the famous walls

  • entradilla: You can discover the historical face of Dalt Vila with the cultural cruise of AQUABOAT. Have a look at one of the UNESCO WORLD MONUMENTS from the sea.

You can discover the historical face of Dalt Vila with the cultural cruise of AQUABOAT. Have a look at one of the UNESCO WORLD MONUMENTS from the sea.

 

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FAQs Regular Line Ibiza Formentera

FAQs Regular Line Ibiza Formentera

Frequently asked questions about going from Ibiza to Formentera

I need to contact Customer Service:

To contact customer service you can do so via email or phone/whatsapp:

  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Whatsapp/Phone: +34 644 28 44 96
Do I need to print my reservation?

No, it is not necessary, You can show your reservation on your mobile device to our staff.

I have not received confirmation of my reservation, what should I do?

If you have not received confirmation of your reservation, you may have entered your email address incorrectly. In this case, contact Customer Service.

Can I change the date or time of my reservation?

Yes, you can change the date or time by paying an procesing fee of €5 per passenger per trip.

Can I travel at any time?

If you have purchased an open ticket, you can board at any available time as long as there are seats available.

I have booked a fixed time. Can I board at another time?

The recommendation is to travel at the reserved time. If you arrive late, you can board at the next available time as long as there are places available.

What happens if I arrive late and there are no more places available at another time, or there is no other boat later?

In this case you lose your ticket. If you have purchased a round-trip ticket, you can use the return ticket without any problem as you booked.

Can I cancel my reservation?

All reservations made on our site are final without cancellation. If you need to change the dates, you can do this by contacting Customer Service.

I have received a cancellation/schedule change notification. What should I do?

In case of a cancellation of the service on our part, you can change the date/time of your trip without any extra costs.

If it is not possible for you to travel at another time, you can request a full refund for the affected journeys.

If it is a schedule change, as long as it is reasonable, there is no refund option. If this change interferes in any way with your trip, contact Customer Service and they will be happy to help you in the best way possible to solve your situation.

How much time in advance should I show up at the boarding point?

We recommend arriving at least 20 minutes before the scheduled departure time.

Where is the boarding point?

To leave from the port of Ibiza you must go to the port in Ibiza town:  https://goo.gl/maps/JoFExZVTMJYZs3Ef8

Can I board on any spot?

You must go to the departure point for which you have made the reservation.

 It is not possible to board in Figueretas or Playa d'en Bossa if you have made a reservation to depart from Ibiza as they are independent lines.

 If you want to change the boarding point, contact Customer Service.

Can I bring luggage on board?

Of course! No problem at all..

Can I board with animals? Does it have any cost?

Of course! You can board with your pets at no extra cost. We do recommend that in the case of dogs, and especially if they are large/medium breeds, they wear a muzzle and must be on a leash/carrier at all times. At no time can they be loose on board.

Can I board with a car?

Due to the characteristics of our boats, cars cannot be boarded.

Can I board with a motorcycle?

If you wish to board a motorcycle, you can do so upon request for space availability at no cost.

 We also recommend that you check the page http://formentera.eco and review the conditions to be able to enter Formentera since depending on the moment there are limitations on vehicle entry.

 If your motorcycle is rented, please check your contract.

Can I bring my bicycle?

No problem! We only recommend that you contact us if you are traveling in groups with a certain number of bicycles.

Where can I park my vehicle?

It is not possible to park your vehicle inside the port. To park you have several options:

 Car:

 

Motorcycles:

  • In the streets next the port there are several parking areas enabled for parking.
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